Shipping & Returns

1. Processing & Completion Times

Each painting is made to order, and completion times heavily depend on the size, commission, and the amount of projects I am working on at once.
Estimated completion and shipping times will be discussed during the ordering process. Please allocate at least 4-6 weeks total for completion and shipping, and keep these times in mind if ordering for a special occasion or gift.
For Live Wedding & Event paintings, please allow at least 4-6 weeks after your wedding to receive your finished painting.

2. Shipping & Delivery

Paintings are carefully packaged to help protect them during transit and shipped directly to the address provided at checkout.
Shipping costs are calculated at checkout unless otherwise specified. Once your painting ships, you will receive tracking information when available. Delivery times may vary depending on your location. Please ensure your shipping address is correct when placing your order.
Painted by Bristol LLC is not responsible for delays caused by shipping carriers or incorrect addresses at checkout.

3. Returns & Refunds

Because each painting is created specifically for each individual customer, all custom commission sales are final and there are NO returns or refunds.
Returns and refunds are NOT accepted for changes of mind, personal preferences, or dissatisfaction with a design that was created according to the agreed-upon details.
If your painting is delivered damaged or there is an issue with your order, please contact me and I will make it right.

4. Damaged or Lost Shipments

Every painting is carefully packaged before shipping, but damage can occasionally occur during transit.
If your painting arrives damaged, please contact Bristol within 48 hours of delivery. Include clear photographs of the damage and packaging, and keep all the original packaging materials until the issue has been resolved.
If your package appears lost or has not been delivered within the specified timeframe, please reach out so I can investigate.

5. Cancellations

Cancellations for commissioned paintings are only allowed before significant work has begun. Once the piece has been started, cancellations are not allowed.
For Live Wedding and Event Paintings, the cancellation policy is clearly outlined in the contract signed by both parties.

6. Questions & Assistance

Have a question about your order, shipping, or a potential commission? Feel free to reach out!
Visit the Get in Touch page or email me at paintedbybristol@gmail.com to contact me directly.